Refund Policy
Last Updated: 21/8/2025
At Mavi ida Enerji, customer satisfaction is very important to us. This Return & Refund Policy outlines your options in case you need to return or exchange a product purchased from www.aeroida.com.
1. Eligibility for Returns
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Items must be returned within 5 days of delivery.
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Products must be unused, in original packaging, and in the same condition as received.
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Certain items such as custom-made products are non-returnable.
2. Return Process
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To initiate a return, please contact us at info@maviidaenerji.com with your order number and reason for return.
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After approval, we will provide return instructions.
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Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
3. Refunds
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Once you return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5 business days back to your original payment method.
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Shipping fees are non-refundable (unless the return is due to our error)
4. Exchanges
If you wish to exchange a product, please contact us at info@maviidaenerji.com. Exchanges are subject to product availability.